Customer Service level 4

If you want to improve your customer service skills, this level 4 course is for you. You will develop your:

  • Customer Service practical skills
  • Writing & Listening skills
  • Telephone skills
  • Knowledge of answering a letter/e-mail of complaint
  • Knowledge of Irish Legislation
  • Personal interaction & Interpersonal skills

This course is part of the Skills for Work Programme.

After this course, you will be able to progress to employment or further education in the hospitality, tourism or customer service sector. 

Features:

  • Excellent facilities & support
  • Small class numbers
  • Accredited QQI Level 4 (Certification award) (under CDETB QA)

Costs:

  • All classes are free of charge.

Start Dates:

Check out timetables
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Before joining:

  • There is an informal, 10 minute interview. We will discuss your needs & what you want to get from the course.
  • You will need to do a simple assessment. This is just to make sure that the course you want to do is the best one for you.

To join, you must:

  • Live in Ireland (Stamp 4, 1G or an EU Passport).
  • Be an Adult (over 18 years old).
  • Be able to attend the classes in real-time.

To Register, or get more details:

  • Contact us using the ‘Contact us’ form
  • Send an email to: info@warrenmountcentre.ie
  • Call us on 087 3313635 or 01 454 2622
Contact us
5/5

‘We got a lot of important and useful materials, links, brochure, information and advice. I would recommend this course to all people who plan to develop work skills.’

Manuela – Learner